Support Services
Home
Submit a request
Check your existing requests
Get Help
Overview
|
Recent
News & Updates
»
News
(0)
»
No topics found
Using FloristWare
»
Customers & Accounts
(2)
»
Accounts
Enter & Edit Customers
Orders & Sales
(8)
»
Standing (Recurring) Orders
Discounts
Partial Payments
Wire Services
(4)
»
Flower Shop Network - Receive an Order
Flower Shop Network - Send An Order
Bloomnet - Receive an Order
Staff
(4)
»
Sign In Options
Staff Schedules
Staff Schedules - Add Shifts
Marketing
(3)
»
Customer Lists
Export Email Addresses
Marketing
Accounting
(9)
»
Teleflora Wire Service Accounting
FTD Wire Service Accounting
Post Journal Entry
Sympathy
(1)
»
Active Funerals
Events & Quotes
(3)
»
Quotes & Events - Start
Quotes & Events - Deposits
Quotes & Events - Changes & Closing
Points Program
(3)
»
Points Program - Redeem Points
Points Program - Collect Points
Points Program - Adjust Points
Fundraising
(1)
»
Fundraising Program - During a Sale
Gift Certificates/Gift Cards
(3)
»
Gift Cards
Gift Certificates - Selling
Gift Certificates - Redeeming
AdTracker
(0)
»
No topics found
Maintenance
(3)
»
End of Day
Back Ups - Clean Up
Back Ups - Standard
Set Up FloristWare
»
Essential Settings
(5)
»
Settings > Products (& Pricing)
Settings > Local Delivery Places & Charges
Set Up - Product Categories
Advanced Settings
(8)
»
Set Up - Custom Local Areas
Set Up - Fax
Set Up - Website Integration
Policies
(9)
»
Set Up - Refunds
Set Up - Payment Options
Set Up - Order Worksheet Advance Printing
Features
(9)
»
Set Up - AdTracker
Set Up - Upsell
Set Up - Sales Calls
Credit Card Processing
(2)
»
Settings > Card Processing (Using Your Merchant Processor and Authorize.Net Payment Gateway)
Settings > Card Procssing (Using Merchant Warehouse)
Equipment
(1)
»
Set Up - Printers, Cash Drawers and Card Readers
Accounting
(5)
»
Set Up - Sales Accounts
Set Up - Taxes (Canadian)
Set Up - Taxes
Wire Services
(2)
»
Set Up - Flower Shop Network
Set Up - Bloomnet
Staff
(5)
»
Set Up - Fast User Switching
Set Up - Users
Set Up - User Interface
Videos
(2)
»
Set Up - Messages - Receipts, Invoices, Statements
Set Up - Messages - Goodbye
Training
»
Marketing Guides
(3)
»
Guide for Incentive/Loyalty Programs
Guide to Influence Buying
Guide To Successful Fundraising Programs
Videos
(5)
»
Marketing - Advanced List Building
Product Search and Selection
Quick (Fast) Sale
Reports
»
Sales Reports
(9)
»
Enter Daily Notes
Report - Account Balances
Report - AdTracker
Accounting Reports
(1)
»
Report - Journal Entry
Marketing Reports
(0)
»
No topics found
Receivables Reports
(0)
»
No topics found
Production & Fulfilment Reports
(0)
»
No topics found
Staff Reports
(0)
»
No topics found
Getting Started
»
Computers
(1)
»
Getting Started - Computer Minimum Requirements
Printers, Cash Drawers & Card Readers
(1)
»
What printer should I buy?
Credit Card Processing
(1)
»
Credit Card Processing Options
Settings
(3)
»
Getting Started - Customer List Import
Getting Started - Essential Settings
Getting Started - Advanced Settings
Enclosure Cards
(1)
»
Getting Started - Enclosure Cards
FAQ
»
Computers
(6)
»
Card Processing - AVS Settings
Card Processing - CVV Settings
PCI Compliance
Orders & Sales
(6)
»
How can I switch quickly between Basic Level and Manager Level?
My Invoices & Statements are printing the same name twice, how can I change this?
Payment Methods - Deferred vs Account
Wire Services
(0)
»
No topics found -
add article »
Marketing
(3)
»
Multiple Customer Addresses
Missing Customer Information
How can I enter (or send) to multiple email addresses for customers?
Community
»
Feature Requests
(17)
»
Recurring Orders
print the amount due on bottom of work order for deferred payments
Adjustments to Sales/Orders
General Questions
(5)
»
Can I create a list of Customer that purchased at a particular time of year?
How do you simply reprint an invoice?
How do you change unallocated amount on accounts recievable
Troubleshooting
»
Problems with Orders & Sales
(3)
»
Missing items on Order Worksheets (occasionally)
Web orders with no customer address
Duplicate charges on customers credit card
Problems with FloristWare
(7)
»
Unlock/Retrieve Codes - Extend Subscription
Extend Subscription (Unlock Codes)
Station Sign In (Manual) - MAC computers
Problems with Printers
(1)
»
FloristWare is not printing all my worksheets?